SHIPPING AND RETURNS
Need a quick answer about shipping or returns? Our Help Center has more questions and answers to keep you moving fast.
SHIPPING INFORMATION
All orders are shipped from our main logistics hub in Stockholm, Sweden.
As soon as your order is confirmed, you will receive an email or text with a tracking link once your package has been dispatched.
We work with trusted carriers such as PostNord, FedEx,DHL, UPS, Correos Express and DPD depending on your delivery location and selected method at checkout.
Estimated delivery times (After handling)
• Sweden and Spain: 1 to 3 business days
• European Union countries: 2 to 6 business days
• Norway and Switzerland: 4 to 8 business days (customs processing may apply)
• Rest of Europe: usually 5 to 10 business days
OUT OF STOCK & ON HOLD NOTICES
If a product in your order is temporarily out of stock, you may receive an On Hold email. This means we don’t have enough inventory right now to ship that item on time, and we want to be transparent so you’re not left wondering what’s happening.
In that email you can:
• See the updated estimated shipping date
• Reply to ask for a faster option or an alternative product that ships sooner
• Ask for more information if you need it
Just reply to the On Hold email and our team will help you find the best solution.
During campaign periods or major product launches, delivery may take a little longer, but we always keep you informed.
If your shipment appears delayed or lost, contact us directly and we will follow up with the carrier to resolve the issue quickly.
SHIPPING COSTS AND OPTIONS
Available shipping options and delivery times are clearly displayed at checkout.
If you would like faster shipping than what is shown, please contact us by email. We can arrange an expedited shipping option upon request. Any additional cost for faster shipping will be the responsibility of the customer.
RETURNS AND EXCHANGES
If you need to return or exchange an item, you have 14 days from the day you receive your order to register your request.
All returns are handled through our official Returns Portal to make the process smooth and accurate.
After registering your return, you will receive full instructions, including:
• The correct return address for your country
• Recommended shipping carriers
• Packaging instructions
• Return tracking confirmation
Returns are processed at our facilities in Barcelona, Spain for orders within Spain, and Stockholm, Sweden for all other orders.
RETURN SHIPPING COSTS
Customers are responsible for the cost of shipping returns. The correct destination will be shown automatically in the portal.
• Returns from Spain are sent to our Barcelona facility
• Returns from other European Union countries are sent to our Stockholm facility
We recommend using a tracked shipment for safety and proof of delivery.
RETURN CONDITIONS
To qualify for a full refund or exchange, products must meet the following conditions:
• Items must be unused, unwashed, and undamaged
• All original tags and packaging must be intact
• Items must be returned in resellable condition
You are welcome to try items on at home as you would in a fitting room, but please avoid wearing them for activities before deciding to keep them.
If an item is returned in a condition that prevents resale, a partial refund may be issued to cover the loss in value.
REFUNDS
Once your return has been received and inspected, you will receive a confirmation email.
Approved refunds are processed to your original payment method within five to ten business days, depending on your bank or payment provider.
If you choose an exchange, your new item will be shipped as soon as your return is confirmed and processed.
DAMAGED OR INCORRECT ITEMS
If you receive an incorrect or damaged item, contact our support team within seven days of delivery.
Please include your order number and clear photos, and we will arrange a replacement or refund immediately.
INTERNATIONAL ORDERS
Orders outside the European Union may be subject to customs fees, import duties, or taxes. These costs are not included in our shipping fees and must be paid by the customer upon delivery.
If a delivery is refused due to unpaid import charges, any return costs and customs fees will be deducted from the refund.
NEED HELP
Our support team is here before, during, and after your order. For questions about shipping, returns, sizing, or anything else, email us or start a chat. If it is more complex, open a support ticket and we will take care of it.
We move fast, play fair, and make sure you can focus on what matters: performing your best.